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Last modified November 12, 2015

We at Crema Co (“Crema.co” “We,” or “Us”) understand how important privacy is to our Users, Subscribers and visitors. In the spirit of complete transparency, please review our Privacy Policy, which explains how We collect and use Your information through the Crema.co Marketplace and the choices You may have in keeping Your information private.

This policy applies to Crema.co Marketplace (as defined in the Terms and Conditions) as well as to all the services We offer. Naturally, our Privacy Policy does not apply to other websites or companies that Crema.co does not own or control. We encourage You to carefully review the privacy policies of any third party services You access.

Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.


We strive to be transparent in Our data collection and use practices. This is the type of personal information We may collect about You.

1.1 Information directly provided by You

When registering for a Crema.co account, We ask for certain information that We collect from each Subscriber. Also, at times We may retain any information voluntarily provided by You to Us through postings, messages and reviews on Crema.co Marketplace as well as Your general participation on our platform. Once You register for a Crema.co account, We may keep records of Your activities in connection with Crema.co Marketplace and Our services by using tools, such as Google Analytics, Mixpanel, and Intercom. We use this information to operate, maintain, and tailor our features and functionality to best suit Your needs.

Your account information, including name, email and shipping address, shall be made available to applicable Roasters, who will need said information in order to fulfill Your orders of their product(s). In addition, we shall securely transmit Your credit card and billing address information (“Billing Information”) to Stripe for processing of payments associated with Crema.co Marketplace. Credit card numbers (other than the last four digits) shall never be stored, collected or in any way processed by the Crema.co servers.

1.2 Information received from third parties

Through the functionality of Crema.co Marketplace, We may receive information about You from third parties. Such information may be stored along with the other personal information We’ve gathered directly from You. From time to time, We may send You emails containing newsletters or other updates, provided that you have opted-in to receiving such news from Us. We may also use Your information to send You service-related emails (e.g., account verification, delivery notifications, reminders, changes/updates to features of our service, and technical and security notices).

1.3 Information collected through technology

We automatically collect certain types of information when You access and use Crema.co Marketplace. Specifically, when You visit Crema.co Marketplace, We may send one or more cookies — a small text file containing a string of alphanumeric characters — to Your computer that uniquely identifies Your browser and allows Crema.co to help You log into our system faster and enhance Your navigation through Crema.co Marketplace. A cookie may also convey information to Us about how You use the Crema.co Marketplace (e.g., the pages you view, the links you click on, and other actions you take) as well as track your usage of Crema.co Marketplace over time. We may compile into a log file all collected data from Your browser or mobile device each time You access and use Crema.co Marketplace (the “Log File Data”). The Log File Data may include anonymous information, such as Your web request, Internet Protocol (“IP”) address, browser type, information about Your mobile device, referring / exit pages and URLs, number of clicks and how You interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns of our Users. In addition, We may also use clear gifs in HTML-based emails sent to Our Users to track which emails were opened and which links were clicked on. This information provides Us with a more accurate reporting as to how We can improve our Crema.co Marketplace services by adding new features that best fit Your needs. All of these tools collect information sent by Your browser or mobile device, including the pages You visit, the third party applications You use, and other information that assists Us in analyzing and improving Crema.co Marketplace.

We use or may use the data collected through cookies, log files, device identifiers, and clear gifs information to:

  1. remember information so that You will not have to re-enter it next time you visit Crema.co Marketplace;
  2. provide custom, personalized content and information;
  3. provide and monitor the effectiveness of the Crema.co Marketplace;
  4. monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on Crema.co Marketplace;
  5. diagnose or fix technology problems; and
  6. help the overall efficiency of Crema.co Marketplace;


Your privacy is important to Us. As a Subscriber, We only share your personal information in very limited circumstances. We will not rent or sell Your information for marketing purposes.

2.1 Who we may share Your information with

We will share Your information with Stripe for payment processing services. We may share your information with those that provide Us with technology services (e.g. web hosting and analytics services), but strictly for the purpose of carrying out their work for Us. We may be required to share your information with law enforcement or other third parties when compelled by court order, legal processes, statutes and regulations, or our Terms and Conditions. Also, We may share Your information if We believe, in good faith, that disclosure is necessary to protect the rights, property or personal safety of our other Subscribers. We may share aggregate or anonymous data, including data that has been stripped of personally identifying characteristics, with third parties.

2.2 What happens in the event of a change of control within the Company

If we sell, divest or transfer the business or a portion of our business, Your information may be transferred, provided that the new provider has agreed to data privacy standards no less stringent than our own. We may also transfer Your personal information – under the same conditions – in the course of mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of our business.


We take strong measures to keep Your data safe and secure.

3.1 Storage and processing

The information collected through Crema.co Marketplace may be stored and processed in any country in which Crema.co or its subsidiaries, affiliates or service providers maintain facilities.

3.2 Keeping your information safe

Crema.co maintains strict administrative, technical and physical procedures to protect information stored in our servers, which are currently located in the United States. Access to information is limited (through user/password credentials and software systems) to only those employees who require it to perform their job functions. We use industry-standard Transport Layer Security (TLS) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include, but are not limited to, data encryption, firewalls, and physical access controls to building and files.


You're in control of your information.

4.1 Account information and settings

You may update Your account information by signing into Your Crema.co account, where You have full control over Your account settings.

If You have any questions about reviewing or modifying Your account information, You can always contact us at support@crema.co.

4.2 Cookies

You may be able to disallow cookies from being set on your browser. Please look for instructions on how to delete or disable cookies and other tracking/recording tools on Your browser’s technical settings. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers. For more information on cookies, visit www.allaboutcookies.org. Remember, disabling cookies may disable some of the features available on Crema.co Marketplace, so We recommend You leave cookies enabled.

4.3 How long do we keep User content

Following termination or deactivation of Your Crema.co account, Crema.co may retain Your information and Content for a commercially reasonable time for backup, archival, or audit purposes. If You would like Your data removed immediately after account termination please contact us at support@crema.co.


We are not responsible for the practices employed by websites, applications or services linked to or from Crema.co Marketplace. Please remember to check the privacy policies of other sites and applications before sharing Your personal information with them.


If You have any questions about the Privacy Policy, Terms and Conditions, or Crema.co Marketplace, please contact us at support@crema.co.


Crema.co may modify or update this Privacy Policy from time to time, so You should review this page periodically. When We change the policy in a material manner, We will let You know and update the “last modified” date at the bottom of this page.

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